AUSTRALIAN SHIPPING
We offer FREE standard shipping on all orders over $150 within Australia, orders below this value are charged at a flat rate of $9.95.
Your products are shipped from our warehouse in Victoria and our standard shipping option delivers in 2-14 business days from day of dispatch depending on your location.
We use Australia Post services for all domestic shipping. All orders will receive a confirmation email once product/s have been shipped. The confirmation email will contain a tracking number to track your order. You will be able to track your order through the Australia Post online system.
While we are committed to ensure all orders are delivered within the specified timeframe, factors such as public holidays (and/or Customs related delays for international orders) may sometimes not make this possible.
Bowhunter For Life will only deliver orders to a valid registered address located within Australia.
INTERNATIONAL SHIPPING
Countries outside of Australia will generally receive their order in approximately 7 – 21 business days from day of dispatch. International orders will be shipped using Australia Post services. We provide worldwide international shipping for our products to most destinations, however we are unable to post to every international country. To check your countries status you may use the Australia Post International Post Guide.
International orders do not incur Australian (GST) Sales Tax. Your order will be calculated with $0.00 Sales Tax during shopping cart checkout. Please note any additional importation charges, taxes or customs duties that are incurred within the recipients country are the responsibility of the buyer/recipient. Your delivery charge does not include such additional charges.
Please note that international orders cannot be delivered to Post Office boxes.
CONTACTING US
While we do everything we can to ensure your Bowhunter For Life order is delivered within the time frame specified and tracking information is provided, we have no control over any delay, loss or damage incurred by you as a result of the shipping carrier and cannot be held accountable including but not limited to an incorrect delivery address being provided to us.
Please contact us immediately at orders@bowhunterforlife.com.au if by any chance you think you have entered your address or email incorrectly, or if you are worried about your order and it hasn’t arrived within the specified delivery time we will make sure to follow this up for you and do our best to resolve any issues straight away.
RETURNS
Bowhunter For Life is confident that you will be happy with your purchase. If for any reason this is not the case, we offer returns within 30 days of the order date. Bowhunter For Life will not take responsibility for returned items not received if registered post is not used. The following conditions apply, change of mind or return item(s) must be returned:
- Within 30 days of the order date
- Unworn and unused with the original tags still attached
- In the packaging (if applicable) which must be in the original condition
- Adequately packaged to ensure that it is not damaged during return delivery to our warehouse.
- Postage is non-refundable
- You are responsible for the postage costs of returning the items to us.
Bowhunter For Life reserves the right to refuse the return if these conditions are not adhered to.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Bowhunter For Life takes extreme care in ensuring your goods are of the highest quality, if for any reason you find a fault with one of our products we will happily replace it for you. Please contact us at orders@bowhunterforlife.com.au. Sometimes packages take a while to get back to us so please be patient and allow up to 30 days for us to process your return. We always do our best to refund or replace items as soon as they are received.
Please include a letter or note with your name, address, phone number and email, outlining the problem with the product. If applicable, mark the damaged or affected area with tape.
Return Address
Bowhunter For Life Returns
PO Box 910
Maiden Gully Victoria 3551
Australia
You can contact us at returns@bowhunterforlife.com.au
